COMPLAINTS / COMPLIMENTS
MeetingDate:16 August 2019Client:R NethersoleAddress:agm Troon gardensCompliment:
16 August 2019Dear Mr. Van Loggerenberg,
Thank you for so expertly guiding the Meeting last night. I very much appreciated your expertise when the Trustee Chairman seemed to not be sure of how to proceed. I am very pleased to know you are Compeg’s contact person.
Once again, thank you for the excellent work you are doing,
(Prof.) Reingard Nethersole
16 August 2019Thank you for the feedback
It is greatly appreciatedAGMDate:07 August 2019Client:alisonAddress:Bryanston HillsCompliment:
07 August 2019I would like to thank you, Rochelle, for the very excellent way in which you chaired our AGM this Sunday the 4th August.
It is a pleasure to deal with people who exhibit such professional people skills. What might have turned out to be a very disruptive meeting was skilfully, calmly and courteously handled.
All the very best
Trustee: Bryanston Hills
07 August 2019Thank you for the feedbackSerious Security RisksDate:06 August 2019Client:Berenice Acosta AlarconAddress:808A Sandhurst TowersComplaint:
06 August 2019Security in the building is very weak and despite many complaints, the situation is not being addressed. I spoke with the Building Manager but nothing materialises. I am including last email sent to him by my tenant on the 3-8-19: "Good morning Michael: I am really trying to be patient but these ongoing breaches in security are becoming worrying. Yesterday around 19:30, a male delivery person was let upstairs through both points of security without verification. He just turned up at my door.
What is frustrating is that when I rang back to emphasize the need for them to never allow anyone in before verifying with me, Rapela who was on duty last night, was extremely rude and responded “you mean everyone including the police”. THIS IS UNACCEPTABLE. May you please reinforce training. I am a single female living in a country with extremely high crime statistics. I chose Sandhurst Towers because of the double security at both the gate and building entrance but this is proving to be porous. Please may you speak with Rapela specifically. I did escalate to his supervisor who said unfortunately he was away when the incident happened and can not verify. Do you not have cameras? I am baffled."CommentsFrom: Admin
07 August 2019Dear Madam
Please do note that M Visser is not an employee of Compeg.He is the estate manager of the complex
That being said though security is viewed in a very serious light at Sandhurst Towers and this matter has been brought to the attention of the senior managment of the security company for their urgent actionportfolio managerDate:30 July 2019Client:Danny MokhatlaAddress:Trustee Lynrick ManorCompliment:
30 July 2019I'm so glad that we have a Portfolio manager like Precious...this has never happened in the history of Lynrick Manor to have such a knowledgeable and dedicated portfolio manager that has our best interest at heart. I know we are in good hands. Precious, please keep doing the amazing professional job you do.
30 July 2019Thanks for the great feedbackLevies accountDate:22 July 2019Client:Nokuthula MsomiAddress:Unit 14 Oakhurst ComplexComplaint:
22 July 2019From the time I bought this property I have been receiving non payment of levies SMS..yet without fail payments have been made using the correct reference number.We have notified compeg of this from Adelaide to JP and now Loyiso with no solution. The response we get is that absa bank payment are not showing on their accounts.Even if you send the POP still the statement will not be updated. But what you see on the statement is R2.88 for sms notification + R20.70 notification of arrears not sure whether that is a double charge and CSOS Levies amount of 27.01.If you add this from 2015. how much have i paid to Compeg through no fault of mine.But their poor internal systems and incompetent accounts department.Very soon i will take this to social media and umbusman as clearly that is the only recourse I'm giving with regards to my accounts.Now I refuse to be victim of money theft by this company who claim to give its clients excellent services while our hard earned cash is being embezzled right under our nose.
This needs to stop COMPEG..no more excuses about ABSA bank payments , fix your internal systems and deliver the good service you claim to offer.CommentsFrom: Admin
26 July 2019Dear Madam
In order for your paymnet to be reflected please just do the following
When going onto your ABSA website to make paymnet please just do the following
All you need to do is click on preloaded beneficiaries and click on our name.
The only other info yuo will need to do is eneter your unique referance number and all paymnets will be automatically alloacted to your account
cut off on electricityDate:16 July 2019Client:Boetelo TaeleAddress:43 FleurbrookeComplaint:
16 July 2019Last night there was a cut off on electricity without any communicationCommentsFrom: Admin
16 July 2019This resident telephoned my office complaining electricity supply to the unit had been disconnected. I clearly explained to her that Compeg does not authorise, delegate or administer the termination of essential services to any unit within any of the complexes we mange. Furthermore, we also have not received any prior notice, or communication, on this matter from the Trustees of the Fleurhof Brooke Body Corporate. This owner is advised to contact an electrician to determine why there would be no power supply to her only her unit. I also provided this owner my personal email address where she could place all of her concerns in writing.
Portfolio Manager is unhelpfulDate:28 May 2019Client:Kuben GovenderAddress:16 The FieldsComplaint:
28 May 2019For the past few months my wife has been sending emails on funds allocated to levies payment , to date no follow ups done .Arrear letters are been sent , additional charge are been calculated for late payments and all the portfolio manager can say "I have forwarded your email with attachments onto the accounts dept. to look for your payment and credit it." NO FEEDBACK - I find this been extremely ridiculous.CommentsFrom: Admin
29 May 2019Good morning Kuben
Please see attachment.(sent in seperate email) Our accounts dept. found your payment and credited it to your account yesterday
APRIL LEVYDate:28 May 2019Client:Z HUANGAddress:21 ST JOHNSWOODComplaint:
28 May 2019I have send the proof of payment, but nobody help me to check and tell me the balance of MAY TAX INVOICE.CommentsFrom: Admin
29 May 2019The statement will be sent in a seperate email directly to yourself
If you wish you can also simply click on the icon owners login on this web site and you can view your statement and detailed history when ever you wishPoor service from YolandeDate:21 May 2019Client:Phindile NdhlovuAddress:30 Lynrick ManorComplaint:
21 May 2019I bought my property 2018 my bond was registered on the 1 April 2018. i got my first statement end of April from Yolanda and it was incorrect i was overcharged and when i queered Yolande informed me that she will amend it and revert back to me. i never heard from Yolande since then and when ever i tried calling her she would put me through to her PA Zamkhitha, who did not have the answers fro my questions and she kept on informing that she will get back to me.
Every time i tried calling Yolande she was never available. Later in November Yolande sent me a statement informing me that i owe R10 000. When i asked why i was not i was not receiving my statement she informed me that she was still resolving the matter with the lawyers. I am not sure how my bond was registered and all the transfers done without clearing some issues with the lawyers. However i told Yolande that i will pay it, which i started doing. Yolande later left the company and we are now dealing with Precious. Whom we had a AOD meeting and she was very helpful in assisting me and my husband, we even made an agreement with her and she also informed me that once we sign the AOD we will no accumulate interest on our bill. we started paying. To my surprise i have received the statement today and the interests are there.
I honestly do not have a problem with paying for my outstanding levies but i can not pay for the interest and the debt collection especially when i have been trying to communicate with Yolande and was not getting any responses.
I will await your response.
29 May 2019HI
Please do note that Yolande no longer works at Compeg and has not since Jan of this year
Your new portfolio manager will contact you immediately to ensure all is correctedProof of payment of rates and taxes made by Compeg to the Emfuleni MunicipalityDate:14 May 2019Client:Martin SmitAddress:44 BECQUEREL COURT VanderbijlparkComplaint:
14 May 2019During various e-mails to Karen Katete dated 5 February 2019 and 8 and 25 March 2019 and Chené Blignaut dated 26 April 2019 I have requested to provide me with proof of all payments made by Compeg to the Emfuleni Municipality in terms of my levy contributions that I have paid to Compeg since January 2014 (i.e. since Compeg took over from Propel). I have to date not received any evidence that payments to the Emfuleni Municipality was made. My next step is to lodge a complaint with the relevant Financial Services Board should I not receive feedback.CommentsFrom: Admin
29 May 2019All proof will be sent to you in a seperate email
Apologies for this taking so longPoor Management with no feedbackDate:08 May 2019Client:Laetitia TheronAddress:13 Witfield RidgeComplaint:
08 May 2019I am an owner who is currently living beneath undesirable tennents. These tenants are the most inconsiderate and rude people I have ever come across. At random times during the night, they will start moving things and/or banging on the ground/balcony railings. They also love to play loud music late in the evening and throw parties that run into the early hours of the mornings. As I live below them my life is in a constant state of discomfort, stress and little sleep. These tenants, as well as, other people in the complex have broken many rules set out by Compeg. I would think that Compeg would be able to sort out problems such as these, i.e enforce the rules they put in place. However, Compeg as become part of the problem instead of the solution. I have been trying to get in contact with anybody to help me (just any type of relevant feedback). I have tried getting hold of people at Compeg, and Trustees at my complex, through email and phone. However, emails always stay unanswered and phone calls that go through end up at secretaries that have used every excuse in the book on why their boss is not available. One secretary even told me me: "F@ck you!" And put down the phone in my ear. Even after my home got egged, the Trustees and Compeg did nothing. NOTHING. STONE DEAD SILENCE. This I feel might be my last option of asking for help, so I hope someone at COMPEG with an ounce of compassion might read this and really assist me in some manner.CommentsFrom: Admin
13 May 2019Good Morning Laetitia,
My apologies for your experience as this is not the norm.
Kindly note that I have escalated your concerns about the noise from Unit 17 with the Trustees and await their further instruction.
ElectricityDate:19 March 2019Client:Alex MadhlangoveAddress:510 LeighstateComplaint:
19 March 2019I am a tenant at unit 510 Leighstate 321 smith street. I have a big complain about the way they charge electricity on my unit and I feel its very very unfair. Its like they just estimate the meter reading every month sometimes the charge R600 a month then the other month they charge R1600 of which I don’t understand really what is happening. The agent who is taking meter reading is doing some fever to other people because other people they charge the same amount every month and they are being charged less than 600. Please can you look in to this matter because I am being ripped I don’t have people who use electricity during the day every day except weekends but they are charging me so much. I don’t know what to do should I go to the consumer council or what . Maybe my meter reading has a problem if so they must come and check the problem. Please help me I am paying more than my bond right now.
20 March 2019Dear Alex
Your enquiry is noted, thank you.
Kindly note that all units at Leightstate Body Corporate possess their own electricity meters, whereby the consumption and applicable charge is calculated on a monthly basis – based purely on the readings taken from the meter that serves your unit. These consumption values, readings and charges are reflected on your monthly rental invoice. Tenants are given the opportunity to then track their readings in their expected escalation – specifically if the unit is occupied. It is important to note that no two (occupied) units will be charged the same amount for electricity. This is because the behaviour of each individual occupant varies as their needs for energy and electricity are different.
The Trustees of the Leightstate Body Corporate are currently in discussions to review the entire building’s electricity meters – also investigating prepaid options. All owners and residents will be properly notified of this initiative as and when it comes to fruition. In the meantime, we encourage you to please engage with the rental manager, of your unit, to have your electricity meter tested. A test meter may be installed and will run concurrently with the existing meter in place. A report may then be provided to you for your review. Should fault be found with the meter, the Body Corporate will arrange for its replacement. Any refunds due to the occupant will be based on average consumption values taken from the new meter – based on a resolution taken by the Trustees.
We assure you our best intentions at all times and trust the above information will assist you going forward.
Poor ServiceDate:26 February 2019Client:eugene ZondoAddress:141 Village 6 Stone Arch EstateComplaint:
26 February 2019The facilities manager was very rude in handling a query about an unfair fine that was given to me.Apparently after an uber driver droped my mother his car music was loud when the securities alerted him of the noise the was an altercation and he raised the volume high bear in mind that this happened when the driver was alone in the car after 2 weeks of the incident i got a R500 fine and when i questioned this Trudie the facility manager instead of hearing me out and try to resolve the matter she was rude telling me to take the matter with the directors of Compeg she never devised the rules this is poor customer service at its best and its up-hauling that you find people who are employed to deal with residential issues behaving like this please follow up on the matter.CommentsFrom: Admin
27 February 2019Dear Sir
Please note that Compeg is not the managing agents for stone Arch village 6 and thus has nothing to do with your accounts.
Please also note that Trudie is not an employee of Compeg and she is the estate manager employed directly by the body corporatesNo response to query about high electricity billDate:15 October 2018Client:Moira GunduAddress:703 Rand president Rand PresidentComplaint:
15 October 2018I have been writing and calling compeg regarding a query about high electricity bill, no response. A simple a acknowledgement of my email will do.CommentsFrom: Admin
15 October 2018Dear Owner,
Your original email to Chene was date on the 22nd of September which were responded to on the 23rd of September, as confirmation and acknowledgement of the said dispute, and a further response dated the 1st of October upon m return from sick leave. A follow up request was received from you, as well as responded to on the 4th of October with the original response attached as proof of responding and for reference purposes. Kindly review your spam / junk folder as it , might be a possibility for certain mails to be automatically stored to the said folder. In light of the above, kindly contact Chene to confirm receipt of the above mentioned correspondence obtained from a spam / junk folder, alternatively if further assistance is required, to arrange same telephonically.
Account QueryDate:11 October 2018Client:Reece Exley ExleyAddress:23 NobilisComplaint:
11 October 2018We recently changed to your company from Whitfields.
My account was in credit for R968.66, this was not taken into account with my first statement from Compeg.
I paid my account in full as stated on the invoice, i then raised this concern with Lambre and requested that this be investigated and corrected on my next invoice.
I have sent multiple emails over the last month to be mostly ignored, when i did get responses it was to be asked 3 times to resend my query.
This is unacceptable !!! i regret changing to COMPEGCommentsFrom: Admin
11 October 2018Dear Reece,
My sincerest apologies for your experience during the handover process.
The opening balances was loaded according to the records received from Whitfields.
We are now in possession of the updated records from the previous managing agents and the accounts was updated accordingly.
Great support to trusteesDate:10 October 2018Client:Matsie .Address:all Le MereCompliment:
10 October 2018Hi JP and Mapitso;
Thank you very much for the support you gave us at CSOS yesterday it really made us to feel important seeing that as our Managing Agent you have best interest at heart for our complex to assist us as much as you can. You really went extra mile .
From the three of us much appreciated and well done for putting your clients first.
Keep up the good work
10 October 2018Your feedback is greatly appreciatedHappy with serviceDate:09 October 2018Client:Shaun RamsurwayAddress:all TtsnnCompliment:
09 October 2018Good morning
We as clients do not often acknowledge good services when we receive them.
I thought I would take this opportunity, through you, to thank Lindi Nkohla, your rental portfolio assistant for rendering excellence service.
She is on the ball. She never fails to take a call or if she cannot take the call, you can be assured that she will return your call. I have had the opportunity to interact with her a few times and each time I did, she was absolutely polite, helpful and was very efficient in resolving my issues.
Thank you Sir, for finding the right person for the job.
Have a great day.
09 October 2018Thanks for the feedback.
It is much appreciatedPeace disturbance and intimidationDate:30 September 2018Client:Lucinda MnisiAddress:123 Ibis EstateComplaint:
30 September 2018I have logged previous complaints regarding the unbearable noise levels at unit 121 Ibis Estate. The tenant plays loud music from morning to evening, the caretaker and security are just unable to manage this situation. There was another noise incident which happened last week where loud music and shouting could be heard from unit 121 at 6am. My tenant went to the complex security to complain of the situation and was met with insults and rude behavior from the tenant at 121 with absolutely no provocation. The issue was escalated to the complex caretaker and nothing was done to resolve the issue. On 29 September 2018, my husband and I had to drive to the complex to attend to another incident of intimidation at 21:00. The tenant in unit 121 was throwing stones and bottles at my tenant's door accompanied with insults. The complex security supervisor and the police came through to the complex in an attempt to restore the peace. When speaking to the security supervisor he mentioned that the body corporate and complex caretaker are unable to resolve the issue as the tenant in 121 is also the owner of the property. Being the owner of the property does not give one permission to break rules and intimidate other tenants. My tenant now needs to get a restraining order to protect herself and her child against this woman. This is totally unacceptable Compeg! The police confirmed that they have responded to numerous disturbance calls concerning unit 121 in the past. This situation is affecting the resale of our property as our current tenant was planning to buy the unit from us. Following a spate of reoccurring incidences, she has made it clear that she cannot continue to live in fear and would therefore reconsider buying the property from us. I emailed Chene on 26 September 2018 asking for help and direction with regards to this matter, no feedback has been received since. Can someone please urgently look into this as the situation is completely out of control.CommentsFrom: Admin
01 October 2018A warning letter was sent by Devan Naidoo being the previous portfolio manager, and a penalty was imposed on the owner of Unit 121. A second warning letter can be issued by Compeg with another penalty to the owners account, however, unfortunately it seems to have become out of the control of the management agent such as ourselves, other than issuing warning letters and penalties. As this is becoming a domestic matter, as you have done previously, my suggestion is to contact the nearest police for any future incidents. In addition you can log a dispute against the owner / tenant with the OMBUD for resolution to this matter. They (CSOS) can be contacted on (010) 593-0533
Transfer of Funds from New Zealand to cover monthly leviesDate:10 August 2018Client:Keith Van NiekerkAddress:6 Willowbrooke MewsComplaint:
10 August 2018In July we made an intial transfer of funds from New Zealand to Compeg to cover +/- 3 months levies for this unit. Copies of the transfer were sent to Compeg and the bank used in NZ confirm funds were received in SA. We have now queried the status of this with Compeg as we cannot see receipt of funds and allocation thereof to the Levy account, this is of major concern seeing as the funds were value data 13 July 2018. Please advise who best to contact to get this matter resolved?
13 August 2018HI
Please note that the issue was that instead of using the referance number that appears on your statement,your surname was used and as we have more then one person of the same name the amount could not be allocated.
in order to ensure that the payment is automatically allocated ,please ensure that the referance number as provided is usedNo responseDate:20 July 2018Client:Andrew YigaAddress:42 Corfu ComplexComplaint:
20 July 2018I have sent numerous emails to Kogie Bhana and Daisy Radebe iro the glasses falling out of the door and window frames. No one has come back to me since I first started sending emails close to three months ago. A glass will fall and cut my kid when he tries to open the door or windows and this is very worrying.CommentsFrom: Admin
23 July 2018Trustees are aware of the following, they have requested updated quotes from the contractors that they have been received quotes from previously for Aluminum windows.
As soon as the quotes have been received they will send out to all owners that have problems with their windows only.
ReceivedDate:01 June 2018Client:Elizabeth WebbAddress:80 Soho LoftsCompliment:
01 June 2018Hi,
Let me try this again - my apologies, your emails were not coming through, some were, hence complete confusion and just getting angrier.
Really appreciate your call Amanda - and all the emails that came through only today.
Devan - thank you for the emails - appreciate those - only got them this morning.
04 June 2018glad all is resolvedHandling AGMDate:11 May 2018Client:Michelle ShaikAddress:all ParkglenCompliment:
11 May 2018Dear Chene
I would like to thank you and compliment you on the way you handled our AGM last night.
You level of professionalism and your knowledge on answering and responding to the owners concerns and questions were exceptional.
Your control of the meeting made the owners feel comfortable and the meeting did not end up being a “personal attacking” session amongst owners as per previous years.
Well done, you were amazing and you are most certainly an asset to Compeg.
11 May 2018HI
Your feedback is greatly appreciatedElectricDate:02 May 2018Client:Anna MnguniAddress:11 Lombardy WestComplaint:
02 May 2018Hi my name is Anna, I'm a resident at Lombardy west.
It's now two months the electric been switched off by municipality.
we are already in the 3rd month no electric.
My payments are up to date not owing anything , how must i survive..
and no one coming back to us.
will appreciate your help..CommentsFrom: Admin
02 May 2018Dear Anna,
The main problem would be that the monthly levy contributions is not sufficient to cover the daily running’s of the complex. City of Johannesburg disconnected until a 50% dep is paid in full towards the arrears.
The utility accounts is in arrears with R9 152 821.04.
The Trustees requested the last 6 months of financial packs which they will use to make arrangements with City of Johannesburg.
We thank you for keeping up with your monthly contributions however because it’s a Sectional Title complex each owner is liable for the total amount outstanding. Legal action was stopped by the Trustees during the course of last year as they felt it was too expensive for the Body Corporate to carry whilst the arrears attorneys work on the account. ( We have started with legal collections once again by end March 2018 upon their instruction.
Greatful to new Portfolio ManagerDate:23 April 2018Client:lindo lethokoAddress:16 Phoenix View EstateCompliment:
23 April 2018After great frustration and after really losing faith in Compeg as managers of our properties, I got to interact with a lovely lady by the name of Kogie. She is the most helpful person I have ever dealt with in Compeg, with such an awesome and positive attitude. My geyser is sorted, thanks to you Kogie. Thanks for understanding my frustrations throughout and helping me.
As people we should learn not to only complain, but also compliment when service is great!
Kogie and John (the caretaker) know what service is.
Thank you.CommentsFrom: Admin
23 April 2018HI
Thanks for the positive feedbackEfficient workDate:15 March 2018Client:M ShaikAddress:complex ParkglenCompliment:
15 March 2018Dear Chene and Yolandie
Thank you so much for the super service that we are receiving from your team !
Have not experienced anything like this before .... wow.
Well done and keep persevering!
Very impressed !
15 March 2018Thanks for the feedbackLeaking toiletDate:12 March 2018Client:Norma MbhizaAddress:109 LeighstateComplaint:
12 March 2018So I have reported a leaking toilet from first day when I moved into this unit 16 months ago. I have been making follow ups with Quinton but all I get is promises that it will be fixed but till today nothing has been done. My bathroom stinks, I use towels to absorb the leaking water and the tiles are worn out as the floor is always wet, recently found huge worms in the bathroom, can someone do the right thing and fix the damn toilet as this is unacceptable, Our health is being compromised here. My emails goes unanswered all the timeCommentsFrom: Admin
13 March 2018Dear Madam
The unit in question is owned and administered by the relevant Body Corporate who either appoints their own contractors to carry out required maintenance or have to specifically authorise any maintenance arranged by Landsec. The maintenance issues have been reported to the Trustees on numerous occasions, last being on 1 March 2018. It is our understanding that some of the maintenance issues have been addressed whilst some are still outstanding. Quinton has reported the complaint to the Trustees and will follow up to get the maintenance completed soonest possible.
High BillDate:05 March 2018Client:Phathu NemurambaAddress:104 LeighstateComplaint:
05 March 2018Since July last year I have been visiting office for my quiry to be resolve could somesomeone direct me to anyone other than portfolio manager need someone can assist or a director it's okCommentsFrom: Admin
05 March 2018
Dear Mr. Nemuramba
A high electricity bill was reported to Quinton who investigated the matter and had the meter tested. No fault was found and the information relating to the findings was relayed to yourself and your legal representatives via email.
Exit code requestsDate:14 February 2018Client:Mameetse SebeshoAddress:57 River glenComplaint:
14 February 2018I have been requesting for this from 2017 December without any help.Yolande has not been responding to my emails from January 2018CommentsFrom: Admin
15 February 2018Dear Mameetse,
Unfortunately we act on instruction of the Trustees and to date we have not received the go ahead for the replacement of the exit system. I will follow up with the Trustees to assist in getting this matter resolved.
I do apologise for the inconvenience.
Thank youDate:13 October 2017Client:sherson naidooAddress:all WendyridgeCompliment:
13 October 2017Hi Emmanuel,
Apologies for the late reply. We owe you a huge thank you for your fantastic work despite very difficult and complicate circumstances. We relied on you and you did not let us down. I feel confident that the management of our complex is in very capable hands!
13 October 2017HI
Thank you for the feedbackGreat serviceDate:05 September 2017Client:Nelly MaphutsiAddress:Wages Princeton PlaceCompliment:
05 September 2017Good day Aletta
I hereby would like to thank you, your diligence, hard work and integrity is highly appreciated, indeed it was a great pleasure having to work with you in dealing with our employees, and always responding to our queries promptly,
Thank you, for you were always available to provide support and guidance whenever it was needed
May God richly bless you and grant you the desires of your heart
05 September 2017HI
Thank you for the great feedback
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