No communication from Jacques (estate manager) & complaint against "church"
Date:
14 February 2012
Client:
Lindsay Stafford
Address:
125 Bryan Brook
Complaint:
14 February 2012
My father (who owns the unit), my brother (who was living with me) and myself have all sent Jacques emails requiring feedback from him, and he has not bothered to contact any of us. Unit 125 and 126 has a termite problem and my dad wanted to know if Jacques had the number for anyone - he sent this email over a month ago and is still waiting for a reply. My brother also sent an email also about a month ago asking for the big ladder so that we can close the hole in the roof as Indian Miners have nested in the roof due to this hole and we would like to close the gap, but would require the large ladder - again, also waiting for a reply. This unit is close to the pool, and I have sent Jacques emails regarding the parking situation by the pool, as well as this "church" that has suddenly moved into the clubhouse! The noise levels are extremely unbarable!!! They practice on Friday evening for hours, Saturday for hours, and the service on Sunday is a shocker - music blaring (same as on Fridays and Saturdays!) but now there are people screaming into microphones and carrying on - for hours!!! I do not know who this "church" asked permission to, but none of the residents around the pool/clubhouse area were asked permission - and I think permission should've been asked, the noise is astronomical and extremely unfair on us who live by the pool! We have to vacate our own homes to escape the noise - because it is so loud and carries on for hours and hours! I will complain and complain about this church until they move elsewhere - it is unacceptable! It is a clubhouse - not a church and I dont know why we must be sujected to it!! Please tell me what steps are necessary to remove this "church" and their noisy practices the whole weekend long. Also, who must we communicate with now re Bryan Brook estate stuff, as clearly Jacques is not contactable / reliable.
Thank you!
Comments
From: Admin
15 February 2012
Hi
I do agree that there is no excuse what so ever for the caretaker of your complex to be ignoring your emails.
The caretaker is an employee of the complex and thus in effect actually works for every owner.
I will immediately bring this matter to the attention of the trustees of your body corporate for them to take the neccessarry actions against both the church and the caretaker
Regards
Compeg Services
From: Admin
15 February 2012
Hi
I do agree that there is no excuse what so ever for the caretaker of your complex to be ignoring your emails.
The caretaker is an employee of the complex and thus in effect actually works for every owner.
I will immediately bring this matter to the attention of the trustees of your body corporate for them to take the neccessarry actions against both the church and the caretaker
Regards
Compeg Services
Taking money that you should have never taken.
Date:
08 February 2012
Client:
Calvin Els Els
Address:
36 St Johns Wood
Complaint:
08 February 2012
I bought into St Johns wood last year. Paid all relevant levies and and clearenaces that COMPEG had asked for. With in this I have received a letter that no refunds will be taken of my account as that is for the attorneys to do. Charmaine Gouws Who is my complex manager has signed the document and still proceeds to charge me a refund. I have been trying to be in contact with her and my attorney has tried to contact her to resolve the matter. NO RESPONSE. I emailed the director Clive who proceeds to email it to somebody else who does not anything about the matter. All I want is a meeting with Charmaine, My attorney to resolve the matter and if you want to bring your director please do. I have all relevant paper work where Charmaine contradicts her self. Because of your mishap you are busy charging charges for letters that should never have been sent in the first place.
Comments
From: Admin
10 February 2012
HI
Please feel free to contact me as soon as possible s that we can set up the meeting you are requesting
My email address is bradleyh@compeg.com
Regards
Bradley Hellmann
From: Calvin Els
14 February 2012
I have just had my meeting with brad. very helpful and i do appreciate it. Thank you for clarifying everything.
Lost DSTv Signal - Disconnection from the Communal Dish
Date:
06 February 2012
Client:
lungile nyandeni
Address:
k10 Houghton Village
Complaint:
06 February 2012
On Saturday 4 February, an installer Jonathan and his number is 082 8351758 came to install DSTv services to unit 24 and i got cut off in the process. I have informed the unit owner, the installer, Devan Naidoo, Johan (the so called caretaker) but not even one person is taking responsibility to restore my signal to the dish.
I wish the signal to be restored as soon as possible.
Comments
From: Admin
07 February 2012
Dear Sir
As this work was done by a private contrator who was not employed by the body corporate we will have to take this matter up with the owner responsible
The matter has been handed over to the portfolio manager of your buildingand he will try help you in resolving this issue
Regards
Compeg Services
Pathetic Service
Date:
02 February 2012
Client:
Tyrone van Heerden
Address:
2576 Meyersig
Complaint:
02 February 2012
I contacted Karen in Nov 2011 to request a refund on my account as I had been paying compeg instead of the new managing agent. I have left over 10 messages for her to call me back and have chatted to her on 4 occasions (Considering only 4 times in 3 months).
I have provided compeg with all proof of payments and have been told I will get my refund. After waiting 2 months to be told I will be refunded and 1 month of it being approved there is still no money in my account.
Needless to say I am happy that once this is over and my money has been refunded I will never have to deal with Compeg again, the service is ridiculous.
Comments
From: Tyrone
02 February 2012
PS: When I requested to be put through to Bradley, I was point blank denied.
From: Admin
06 February 2012
Dear Sir
I am sorry that your phone calls were not returned and this is definately not our policy.
In regards to your payments we have transferred all the monies pertaining to this building to the new managing agents so they should be in a position to allocate the money to your account
REgards
Compeg Services
To much power vested in one Trustee i.e Administrator , Trustee and caretaker
Date:
01 February 2012
Client:
Santie Opperman
Address:
Unit no 5 Harolds Place
Complaint:
01 February 2012
One Trustee had been appointed on the AGM in all the post mentioned above - She is also chair peson of the Trustee.
The problems are various - will list the some of them.
1. Owner no 20 and owner no 13 - lady trustee descibe above had an altercation, She is 73 years old and no 20 young man agresive - he was provoked and cracked her arm. Court cases pending - both made cases for assualt.
2. The Trustee no 13 does not distinguish between anny of the funtions as Trustee, Administater and caretaker - she see every thing as a duty as trustee.
3. She does not record meeting truthfully and alter them to please her self.
Please assist us step by step to amend the above as this is totaly against the rules and law and we need to call for a Special Owners meeting to inform them of the above.
There is only 3 serving Trustees. If 2 Trustees resign - she can not rule by her self- Please advise us the corret way to go. Regards, Santie
Comments
From: Admin
02 February 2012
HI
You are correct if the other 2 trustees resign then this lady cannot continue acting as a trustee.Infact as per the sectional title act the only power she does have left is to call for an urgent special meeting for the election of new trustees.
In order to have a trustee removed from office you will need 25% of the owners to sign a letter calling for a special meeting to voe on the removal of the trustee.At the meeting a vote will have to be taken and if 51% present or by proxy vote in favour of removing the trustee then the motion will pass
I hope that this awnsers your queries
Regards
Compeg Services
legal action
Date:
07 December 2011
Client:
Address:
not given strawberry lane
Complaint:
07 December 2011
Good Morning,
I write to you with the hope of getting assistance after countless unsuccessful attempts of trying to engage with the company or organisation responsible.
I together with my ex-husband owned a house at the Strawberry Lane Complex in Sandowner, North Gate, just over 3 years ago. I left him in the house when we parted ways, only to find out that we are owing R6,538 worth of Levies to date and we have a judgement against our names on ITC (because it was in both our names)
I need to pay the money we owe Compeg for the levies, so to get myself cleared off the ITC. However, I truly find it very distressing that no-one will give me attention, by returning my calls and emails in trying to sort this out. I have been trying for 3 months now to get assistance from Compeg or the Lawyers that were said to be involved - And still no positive response from them nor their legal persons. This is so unfair and unreasonable and I don’t know what to do anymore. I need to buy my children a home and I’m unable to do so.
Kindly help me, I need compensation either in a form of lowering this amounts to compensate for my distress and failed attempts, I will pay the difference and
Comments
From: Admin
14 December 2011
Dear Madam
Firtsly please accept my apology if no one replied to you.
In regards to the judgment ,this was taken correctly as you did owe a large amount of money to the body corporate. This judgment was taken from a legal summons that was issued against you and therefore Compeg Services cannot have the judgment removed as it was granted by a magistrate
You would have to get a recision of judgment which Compeg Services cannot just grant and we can certainly not adjust the amount or costs of the judgment as this was done through the courts
If you do require further info on this matter please do not hesitate to contact me
Regards
Bradley
non service
Date:
07 December 2011
Client:
Address:
not given
Complaint:
07 December 2011
I moved into a new complex in Craighall, which is being managed by Compeg.
I have been dealing with Karen who is responsible for managing the complex. The service levels from her are really pathetic to say the least. I first complained about the noisy, rattling gate about 3 months ago and she did nothing. She didn't even respond to my voice messages. I took the liberty of contacting the gate repair guy myself who temporarily fixed the gate but also advised that the gate was poorly built, making quite a racket on opening and closing due to the hollow structure. The wheel of thegate was also rotting.
The gate is still making a racket. Now 3 months later, I'm forced to sleep in the other bedroom, which is tiny and cramped but quieter.
I'm still awaiting any sort of sign of life from Karen. I forwarded my email to Ivan H (a Director). He is even more silent - not a peep.
I can't believe that the body corporate of my complex actually trusts these guys to manage the complex when they seem to be too busy to earn their money.
I'm not expecting a reply to this post. But it sure as heck will make me feel better to tell them publicly what a useless bunch I think they are.
Comments
From: Admin
07 December 2011
Dear Madams
As has been explained to you previously the trustees of your complex have looked into the matter and are of the opnion that the gates are operating as effectively as possible
Compeg are the managing agents of your building and as such we cannot make any decisions without the authority of the trustees who are fully aware of the matterThe managing agents of any complex take their instructions from the board of trustees and no managing agent has the authority to spend any funds without the approval of trustees
The directors do apologize for not contacting you directly but you were contacted by the portfolio manager wh is responsible for your complex
Regards
Compeg Services
electricty charges
Date:
06 December 2011
Client:
Address:
Complaint:
06 December 2011
We reside at Lake Grace no 1 Marguerite ave in Primrose. Ever since May 2011 we suddenly received an electricity account of approximately R9000.00. We immediantly notice that an incorrect meter reading was given.When i consulted with the agent Adrie Nel from Compeg , I was informed that they are aware o the discrepencies and that it will be rectified. This however never happened. I also informed the current agent PETRA JOSEPH from Compeg about the present situation. The problem is actually quite simple. An incorrect meter reading and there for an incorrect amount was given. But despite email and several telephonic contacts nothing has been done. Due to the neglect and incompentency of the managing agent our electricity was not taken for 6 months.But this situation was rectified when the body corporate consulted their records and was able to determine the arrears for each unit.Our unit was R2500 in arrears and it was payed.The only response we received from Ms JOSEPH is that we use an amount of R1000.00 eletricity per month. This without any kind of proof.The meter readings are not even indicated on the invoice. I will not pay for another person's arrears !!!
Comments
From: Admin
06 December 2011
As you are aware and has been explained Compeg services do not do the meter readings for your buillding.These are supplied to us by the trustees of your complex.
We have taken this matter up with the trustees and requested that they check the readings that they have taking.Once the trustees come back to us and if there is any change in the charge your account will be credited
Regards
Bradley
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